Company Overview
Btrust Supermarket is a dynamic and growing grocery retail chain dedicated to providing fresh, healthy, and diverse food options to families across the country. Since 2008, we have been committed to introducing vibrant food cultures and offering a wide selection of products that cater to various tastes and budgets.

Overview
We are seeking an energetic and detail-oriented Receptionist/Administrative Assistant to join our team. This paid position plays a vital role in ensuring smooth daily operations at our store locations. The ideal candidate will be a proactive communicator with strong organizational skills, ready to support both customer service and administrative functions in a fast-paced environment.

Main Responsibilities
Create a welcoming and professional environment by greeting visitors and directing them appropriately.
Answer and route incoming phone calls, emails, and general enquiries to the appropriate departments.
Provide front desk reception and general administrative support to ensure the efficient operation of the office.
Assist with general accounting administrative support, including vendor cheque distribution, record maintenance, and invoice administration.
Coordinate office administrative procedures and maintain office records, supplies, and related administrative documentation.
Maintain visitor records and support office security and access control procedures.
Coordinate company administrative resources, including company vehicles, keys, and other shared office assets.
Provide administrative support to the Human Resources department, including recruitment coordination, onboarding administration, attendance administration, employee records, and other HR-related activities as required.
Assist in preparing reports, compiling data, and maintaining administrative records to support business operations.
Liaise with external service providers, including cleaning and maintenance vendors, to ensure the workplace remains clean, safe, and well maintained.
Perform other Human Resources and Administrative duties as assigned.

Qualification requirements
Possess post-secondary academic certification, a Bachelor’s degree preferred.
Minimum 1 year of relevant experience in customer service, office administrative, HR administrative support.
Punctuality and excellent time management.
Ability to handle sensitive and confidential information.
Proved experience in handling customer inquiries and complaints.
Strong customer focus and commitment to providing quality customer service.
Self-motivated and result oriented.
Proficiency in MS Office suite includes Excel, PPT, Outlook and Word.
Strong written and verbal communication skills in English and Chinese (Mandarin and/or Cantonese).
Eligibility to work in Canada.

主要職責
* 透過問候訪客並適當引導，營造友善且專業的接待環境。
* 接聽及轉接來電、電子郵件及一般查詢至相關部門。
* 提供前台接待及一般行政支援，以確保辦公室運作順暢高效。
* 協助一般會計行政支援工作，包括供應商支票派發、記錄管理及發票處理。
* 協調辦公室行政流程，並維護辦公室紀錄、用品及相關行政文件。
* 維護訪客記錄，並支援辦公室保安及出入管制程序。
* 協調公司行政資源，包括公司車輛、鑰匙及其他共享辦公資產。
* 為人力資源部提供行政支援，包括招聘協調、入職行政、考勤管理、員工資料記錄及其他相關人力資源工作。
* 協助準備報告、整理數據及維護行政記錄，以支援業務運作。
* 與外部服務供應商（包括清潔及維修承辦商）聯絡，確保工作環境整潔、安全及維持良好狀態。
* 執行其他由人力資源及行政部門指派的工作。

任職資格
* 具備專科以上學歷，持有學士學位者優先考慮。
* 具備至少 1 年客戶服務、辦公室行政或人力資源行政支援相關工作經驗。
* 守時，具備優秀的時間管理能力。
* 能夠妥善處理敏感及機密資訊。
* 具備處理客戶查詢及投訴的實際經驗。
* 以客戶為中心，具備優秀的服務意識及服務承諾。
* 工作積極主動，以結果為導向。
* 熟練使用 Microsoft Office 辦公軟件，包括 Excel、PowerPoint、Outlook 及 Word。
* 具備良好的中英文書面及口頭溝通能力，能使用普通話及／或廣東話者優先。
* 具備在加拿大合法工作的資格。

欢迎通过以下方式联系我们：
联络人： Btrust Recruitment Team
电邮简历： 有意者请将简历发送至 recruitment@btrust.ca
电话咨询： 647-767-2328 了解更多详情
Wechat ID: BtrustHR2022